FAQ

You can pay by credit or debit card (Visa, Mastercard, American Express), Apple Pay and Google Pay where your device supports them, and PayPal. The available methods are shown at checkout. Your card details are processed by our payment provider and are never stored on our servers.

You pay in the currency shown in the shop — USD, EUR, GBP, DKK or SEK. You can switch currency at the top of every page. The amount at checkout is the amount charged; your bank may apply its own fees if your card is in a different currency.

Write to us as soon as possible at support@aveliqq.shop. If your order hasn’t been dispatched yet, we can change or cancel it and refund you in full. Once it’s on its way, you can still return it — see Returns & refunds.

Card payments appear as AVELIQQ.

We deliver to the United Kingdom, the United States, Canada and these EU countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden.

Every order ships tracked. Rates depend on the destination and are shown at checkout before you pay. Orders are dispatched within 1–3 business days; delivery usually takes 3–7 business days to the UK, 5–10 to the EU and 6–12 to the US and Canada. Full details are on our Shipping page.

For the UK and the EU, the price at checkout includes applicable taxes and you will not be asked to pay import VAT or duties on delivery. For the US and Canada, local import duties or taxes may apply and are collected by the carrier. See Shipping.

Yes. You can return unworn items in their original packaging within 30 days of delivery. EU and UK customers also have a statutory 14-day right of withdrawal, which you can use through our withdrawal form. Details: Returns & refunds.

We refund within 14 days of receiving the returned items (or your proof of sending them, if earlier), to your original payment method.

We list the size and materials of every piece so you can judge. Hair differs a lot in thickness and texture, so we can’t promise that every piece will hold every hair type or feel pressure-free for everyone. If something doesn’t work for you, you can return it within 30 days.

It means the price is for all three pieces together, and three pieces arrive in your parcel. The number of pieces is in every set’s name and on its product page.

No. Our pieces are designed for adults. Clips and small parts can be a choking hazard, so please keep them away from young children.

We work hard to show true colours, but screens differ, so the shade can look slightly different. Clothing and other accessories in lifestyle images are not included.